Feedback and Complaints
We are committed to providing high-quality care and continuously improving our services. Patient feedback, compliments and complaints all play an important role in helping us achieve this. If you have concerns about your experience, our clear and confidential complaints process ensures your issue will be handled promptly, respectfully and in line with best practice.
Get in Touch
We'd love to hear your feedback, thoughts and suggestions!
Complaints
At Glasgow Skin Specialists we strive to put patients at the centre of their care. We do recognise, though, that sometimes things don't always go to plan. If you have had a negative experience of the care you have received, we would like to know about it. We would hope that, in most cases, we can support patients to a satisfactory resolution through face-to-face discussion.
If you would rather highlight an issue in writing, please email us at contact@glasgowskinspecialists.co.uk. We commit to acknowledging a formal complaint within three working days, and to sending a full written response within 20 days.
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If you are not satisfied with the complaints procedure, you may contact Healthcare Improvement Scotland at any time by email at:
his.ihcregulation@nhs.scot, or by post at:​
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Healthcare Improvement Scotland
Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB