Glasgow Skin Specialists - Patient Terms & Conditions

1. About Us

Glasgow Skin Specialists is an independent, doctor-led dermatology and minor surgery clinic.
The clinic is registered with Healthcare Improvement Scotland.
All procedures are performed by appropriately qualified, experienced medical professionals.
Appropriate professional indemnity insurance is maintained.

2. Booking Appointments

Appointments are booked online via our website.
The clinic does not operate walk-in appointments.
Patients are responsible for ensuring their contact details are accurate.
A valid credit or debit card is required to secure consultation appointments.
By providing card details, patients are bound by the cancellation policy laid out in these Terms.
Patients requiring assistance to attend the clinic should advise the clinic in advance so that appropriate arrangements can be considered.

3. Cancellation & Non-Attendance

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
Appointments for surgery must be cancelled or rearranged with a minimum of 7 days' notice.
Cancellation within the minimum notice period will result in loss of deposit (£50 for consultations and £100 for surgical procedures).
Repeated late cancellations or non-attendance may result in future appointments requiring full pre-payment or service being declined.

4. Late Arrival

Patients arriving late may have their appointment shortened to avoid disruption to other patients.
The full consultation fee will still apply.
If arrival is significantly delayed, the appointment may need to be rescheduled and treated as a late cancellation.

5. Consultation & Treatment Planning

An initial surgical consultation is priced £195. An initial dermatology appointment is £220. A £50 deposit is taken at the time of booking, with the remaining balance due post-consultation.
All procedures require prior clinical consultation.
Treatment recommendations are made following medical assessment and review of relevant history.
The clinic offers surgical procedures in an outpatient setting under local anaesthetic only.
Glasgow Skin Specialists is unable to offer treatment to patients who:
- require surgery under general anaesthetic;
- require an inpatient hospital environment;
- are unable to transfer themselves onto a treatment couch;
- require medical imaging;
All patients are assessed by a medical practitioner for suitability of treatment at Glasgow Skin Specialists and referral to NHS services may be recommended if treatment falls outwith our clinic scope.
Glasgow Skin Specialists operates a strict no-animals policy. Please contact us directly if you have an assistance-dog.
Adult patients attending consultations or procedures must not bring children to the clinic. Where a child accompanies a patient, the appointment cannot proceed and will need to be rescheduled.

6. Surgical Procedures & Payment

Procedure fees are confirmed at the initial consultation. All surgical procedures are secured with a £100 deposit.
The remaining balance of fees are paid on the day of surgery.
Glasgow Skin Specialists operates a cash-free policy for business and security reasons.
Basic histology fees, where applicable, are included in costs. However, there are occasions when additional diagnostic or prognostic testing is required for some cancerous or borderline lesions, particularly for more advanced melanoma skin cancers. These tests may incur additional costs, but your permission will always be sought prior to Glasgow Skin Specialists authorising the additional tests with the lab.

7. Refund Policy

Consultation and procedure fees are non-refundable once the consultation or treatment has taken place.
If a procedure cannot proceed for medical reasons identified at the time of surgery, fees may be adjusted accordingly.
If Glasgow Skin Specialists need to cancel an appointment due to circumstances within our control, a full refund will be offered.
Occasionally, circumstances outwith our control will require us to cancel or reschedule an appointment. In such events, we will always keep you informed and endeavour to minimise disruption as much as possible.
Any discretionary refunds are made at the clinic’s sole discretion.
Refunds will be sent to the original payment card within 14 days of the refund being approved.

8. Medical Information & Consent

Patients must provide accurate and complete medical history information.
Written informed consent is required prior to procedures.
Patients may withdraw consent prior to treatment.
Failure to disclose relevant medical information may affect treatment safety and outcomes.
The clinician reserves the right to postpone or decline treatment where there are concerns regarding a patient's capacity to provide informed consent.

9. Prescriptions & Aftercare

Prescription charges may apply where appropriate.
Patients must follow aftercare instructions provided.
Concerns should be reported promptly to the clinic during normal operating hours.
Histology results, where applicable, will be reviewed by the treating clinician and communicated to the patient within a reasonable timeframe. Delays may occasionally occur due to laboratory processing times.
Out-of-hours contact information will be given as part of post-procedure care information.
Glasgow Skin Specialists is not an emergency service. In urgent situations patients should contact NHS 24 or attend A&E.

10. Photography & Recording

Clinical photographs may be taken as part of medical records, with consent of the patient.
Separate written consent will be obtained for any educational or marketing use.
Photography, video recording, audio recording, livestreaming, or use of any recording equipment by patients or visitors is not permitted within clinic premises without prior written permission.
Phones should not be used in clinical areas.
Failure to comply with the above requests may result in service being declined.

11. Children & Chaperones

Patients under 18 must be accompanied by a parent or legal guardian.
Patients under 18 may be asked to bring photographic ID (a passport) with them for proof of age.
A chaperone may be offered or required for certain procedures.
No children are allowed to be present during an adult patient consultation or procedure.

12. Personal Property

Patients are responsible for their personal belongings whilst attending the clinic. Glasgow Skin Specialists accepts no responsibility for loss of or damage to personal property except where required by law.

13. Conduct & Safe Environment

The clinic operates a zero-tolerance policy towards abusive, threatening or inappropriate behaviour.
The clinic reserves the right to refuse or discontinue care where behaviour compromises safety or professional standards.
Patients must not attend the clinic under the influence of alcohol, recreational drugs, or any intoxicating substance. Glasgow Skin Specialists reserves the right to cancel or postpone any consultation or procedure where a patient is considered unable to provide informed consent or safely undergo treatment.

14. Privacy & Data Protection

Patient data is processed in accordance with UK GDPR.
All patient information is held by our clinical systems partner Semble Technology Ltd.
Semble's privacy policy can be read here.
Information is stored securely and used only for clinical and administrative purposes.
Patients have the right to request access to their records.
Full details are set out in our Privacy Policy.

15. Complaints

We aim to provide high standards of care at all times.
Concerns should be raised in writing to contact@glasgowskinspecialists.co.uk.
Complaints will be acknowledged promptly and investigated in line with our complaints procedure.
Patients may contact Health Improvement Scotland for independent review if required.

16. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence.
The clinic is not liable for outcomes where recognised risks have been explained and informed consent obtained.

17. Changes to Terms

These Terms may be updated periodically.
The current version will always be available on our website.

18. Governing Law

These Terms are governed by the laws of Scotland.